Frequently asked questions

Not if you're paying for yourself: you can book directly with us. If you're claiming through health insurance, check with your insurer, as some policies need a GP or specialist referral. AXA Health members usually need one.

An HCPC registered physiotherapist with experience across musculoskeletal, post-operative and sports rehabilitation.

A discussion of your symptoms and history, a physical and movement assessment, a clear explanation of what we've found, appropriate treatment or advice, and an agreed rehabilitation plan with clear next steps.

Comfortable, loose clothing that allows the relevant area to be assessed and moved freely. Shorts or a vest top are useful for lower-limb or shoulder appointments.

Initial assessments typically run 35 to 45 minutes, with follow-up sessions around 30–45 minutes.

Prices vary by appointment type. Full, current pricing is always listed on our pricing page. Nothing is hidden behind a contact form.

This depends entirely on your situation, so we don't promise a fixed number of sessions or a guaranteed outcome. We'll review this with you as your plan progresses.

Yes. for recreational and competitive athletes alike, from acute injuries through to structured return-to-training rehabilitation.

Yes. we provide structured post-operative rehabilitation, working alongside any guidance you've been given by your consultant.

Yes, if you're with AXA Health or WPA. Our physiotherapist is recognised by both, so we bill your insurer directly and you only pay any excess on your policy. Before your first appointment, contact your insurer to get pre-authorisation and an authorisation number, and check whether your policy needs a GP or specialist referral. Then book the insured appointment on our booking page and bring your policy and authorisation details with you. With a different insurer? You're welcome as a self-funding patient, and you may be able to claim the cost back.

North Solihull Sports Centre, Conway Road, Chelmsley Wood, Solihull, B37 5LA, convenient for Birmingham and North Solihull.

Yes. North Solihull Sports Centre has over 100 free parking spaces on-site.

We ask for at least 24 hours' notice to cancel or reschedule your appointment. Appointments cancelled with less notice than this will be charged in full.

Use the "Book an appointment" button anywhere on this site. Choose your appointment type, pick a time in our online diary, then pay for that appointment to confirm your place.

Once you've chosen your time, use the matching "Pay securely" button on our booking page. Payment is taken by card through our secure payment provider, and we never see your card details.