Privacy Policy

Who we are

Vantage Motion Physiotherapy, North Solihull Sports Centre, Conway Road, Chelmsley Wood, Solihull, B37 5LA, is the data controller for the personal data described in this policy. Contact us at [email protected] or +44 (0) 121 2854558.

What we collect

• General enquiry form: your name, email address, the topic you select, and your message. Ticking the optional marketing checkbox also tells us you'd like occasional clinic updates by email.
• Booking and payment: when you choose a time, you're taken to our online booking system (TM3), which records your name, contact details and appointment so we can manage your care. When you pay, you're taken to our payment provider (currently Tide) to complete payment on their own secure page. We do not collect, see, or store your card details ourselves.
• Direct contact: anything you tell us by phone or email when arranging or discussing an appointment.

We deliberately ask you not to include symptoms, diagnoses, or medical history in the general enquiry form or in booking links. Anything clinical is discussed directly with your physiotherapist.

Why we collect it

We use your details to respond to your enquiry, arrange and confirm appointments, and, only if you've opted in, send occasional clinic updates. We rely on your consent for marketing emails, and on our legitimate interest in responding to enquiries and running the practice for everything else.

Who we share it with

We share payment details with our payment provider (Tide) to process your payment, and they handle it under their own privacy policy, not ours. If you're claiming through AXA Health or WPA, we share the details your insurer needs to process your claim (such as your name, policy and authorisation numbers, and the dates and type of treatment) with your insurer, through Healthcode or the insurer's own secure system. We don't sell or share your personal data with advertisers, and we never send your name, symptoms, or medical history to any analytics or advertising platform.

How long we keep it

We keep personal data for as long as it's needed to respond to your enquiry or provide our services, and as required by our professional and legal obligations. If you'd like your data removed sooner, contact us and we'll do our best to accommodate this.

Your rights

Under UK GDPR, you have the right to ask what personal data we hold about you, to correct it, to ask us to delete it, to restrict or object to certain processing, and to withdraw marketing consent at any time. To exercise any of these, email [email protected]. You can also complain to the Information Commissioner's Office (ICO) if you're unhappy with how we've handled your data.

Cookies

For how this website uses cookies and similar technology, see our Cookie Policy.

Questions

If you have any questions about this policy or how we handle your data, contact us at [email protected].

This policy may be updated as the practice grows. Last updated: November 2026.